All sales final! Not responsible for lost packages. Not responsible for damage to items done by the shipping courier (unless it was my fault during the packaging process) Invoices need to be paid within 72 hours. Holds require a 10% fee paid immediately Payment plans welcomed with a 15% hold fee paid immediately. Payment plans can last up to 2 months initially, if you need more time let me know. Animal friendly household! 1 dog 3 cats. They aren't allowed in my closet but no promises that there won't be hair.. I try to ship out quickly but be warned it can take up to 2 weeks depending on how busy I am! Usually packages are shipped in 2-5 days. Please DM me with any questions!